Frequently Asked Questions
- How can I pay?
You can pay by credit card or by Paypal, whichever is more convenient for you.
- How long does it take to get the package?
It will depend on the type of shipment you select and the place of delivery.
Ordinary shipping to Spain takes an average of 3 or 4 days and to central Europe, 5 to 10. All this depending on the circumstances and understanding that it depends on the shipping company.
- What if I want to return it? Or change it?
Don't worry, you have a month to return it.
If the change was due to our error, we will take care of the return and re-delivery costs. If, on the contrary, it is because you have thought better of it, you should assume them.
- I have a discount code, can I add it to other offers?
Usually not; but when there are promotions we always indicate whether or not they are cumulative with the discount codes.
- Can I shower with my jewellery?
If it is made of silver, taking it in the shower will keep them shiny, if it is gold-plated, we would recommend you to you avoid the maximum of friction or corrosive elements that could tarnished it. We also recommend that you take a look at the section on
" Jewellery Care "
- I usually have allergies to many jewels, will it give me a reaction?
Our silver is 925 sterling silver, with a purity that reaches 99.9%; so if you are not allergic to silver or gold, you should not worry.
If any model is blackened with rhodium (you could be allergic) you will see it on the specificactions.